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FAQ

STORE INFORMATION FAQS:

What is the Campus Store (Bookstore) phone number?

            Customer Service: 501-760-4117

Do I need an ID?

            You will need a VALID NPC STUDENT ID for purchases, returns & book buyback. Please get your NPC student ID as soon as possible in the Fisher Building, second floor, Enrollment Services. A valid driver’s license is required with a person check payment.

What type of plastic do you accept?

            VISA, MasterCard, or Discover – credit or debit

What are the campus store return policies?

            Return policy is located on the Campus Store page.


TEXTBOOK RELATED FAQS:

How can I find out what textbooks are required for my classes?

            Click on Textbook Lookup on the Campus Store page (https://bookstore.np.edu/). You will need your course number and class/section number.

Can I buy my books online from the Campus Store?

            Yes. Click on the Online Textbooks Orders on Campus Store page. You will need your course number and class/section number. Please allow three business days for processing. You can come by the store and pick them up or we can ship them to you via FedEx Ground or FedEx Express. Customer pays the shipping charge.

What if I buy a textbook and then drop the course?

            Bring the textbook back immediately before return deadline expires.

What supplies are required for my classes?

            See your Instructor's syllabus 


RETURN POLICY:

·        A valid receipt is necessary for all refunds or exchanges

·        Eligible textbooks and course materials will normally be refunded within 2 weeks of class start.

·        Items must be in their original condition. Shrink-wrapped or packaged items must be unopened.

·        Access Codes or computer codes/passwords that have compromised may affect the return of the textbook or course material.

·        General merchandise such as clothing and supplies may be returned in original condition with a receipt within 7 days of purchase date

 

            Student must have a valid NPC STUDENT ID for store returns


BOOK BUYBACK FAQS:

When are books buybacks scheduled?

            We have a Daily Book Buyback program: Monday through Friday 8:00am-3:30pm.

Do I need my NPC student ID for book buyback?

            YES.

Can I bring someone else’s books to buyback?

            NO.

What if I have textbooks from a previous semester or textbooks from another college?

            Bring them to the book buyback for review of value.


STUDENT FINANCIAL AID FAQS:

When is the last day I can charge or return purchases for credit to my student financial account in the Campus Store?

            You can find this date on the Campus Store home page.

Do I need to bring any financial aid information with me to make purchases at the campus store?

            No. When you visit the campus store for your textbook and supple purchase, we will print a copy of your class schedule and your approved financial aid data.

What if my financial aid does not show up in the computer or is incomplete when I come to buy my books and supplies?

            We will refer you to the Financial Aid Department for approval and/or proof of aid.

Will my campus store charges be deducted from financial aid accounts?

            YES.

How much do I have remaining on my financial aid account after tuition, fees, purchases, ect?

            You will need to check your charges, credits, and balance on your OASIS account.

When will my campus store charges/credits appear on my OASIS account?

            The campus store normally reconciles and posts student charges and returns by the next business day after the transaction.

What if I have a question on the balance or charges to my OASIS account after I review it?

            Depending on the type question, you can visit the campus store (if question has to do with store purchases/credits), Financial Aid, or the Business Office.

Can I order textbooks online and charge them to my financial aid account?

            Yes. The option will appear at the end of your order for you to select method of payment.

Will I need a valid NPC ID to charge campus store purchases or get credits to my financial aid account?

            Yes. Please get your NPC student ID as soon as possible.

Can I charge some else’s books and supplies to my financial aid account?

            NO.